Catch Threats Early,
Protect Your Brand
Automatically detect spam, bot and fake account comments; set sensitivity for hate speech and profanity yourself. Filter out competitor brand ads, define custom rules and keywords.
- Spam, bot and fake account detection
- Hate speech and profanity filter (adjustable sensitivity)
- Competitor brand ad detection
- Custom rules and keywords
- Bulk delete, hide or flag
Deep Analysis in
Four Modes
Examine comments from different perspectives with AI. Report from individual posts to organization-wide views — all from a single dashboard.
- Post-level analysis: Sentiment and topic distribution for a single piece of content
- Campaign-level analysis: Cross-campaign performance comparison
- Time-based analysis: Period and trend comparisons
- Organization analysis: Brand-wide summary and alerts
From Comment to Workflow,
No Repetition
Automatically convert critical feedback into tickets; assign priority and category, keep in sync with CRM or helpdesk, track SLAs.
- Automatic ticket creation
- Urgency level and category assignment
- CRM / Helpdesk integration
- Grouping of recurring complaints
- SLA management
Standout Capabilities
From sentiment to crisis, content creation to multilingual analysis — modules that make a difference with Commento.
Sentiment Heatmap
Visually explore intensity with a sentiment heatmap; instantly see where sentiment peaks occur by region or topic.
Crisis Early Warning
Receive proactive alerts for abnormal volume, negative sentiment spikes or keyword triggers.
Auto FAQ Generator
Suggest frequently asked questions from comment data; speed up customer service.
Comment-to-Content Pipeline
Transform standout feedback into content ideas and draft copy with Comment-to-Content.
Community Health Score
Monitor your brand's online dialogue quality at a glance with a 0–100 summary score.
Seasonal Trend Forecasting
Predict periodic fluctuations and potential comment volume trends.
Smart Reply Suggestions
Support your team with context-aware reply drafts that match your tone.
Content Performance Comparison
Measure posts and campaigns side by side; see which content generates more engagement and sentiment.
Multilingual Comment Analysis
Analyze comments in different languages; generate insights tailored to your global audiences.
Connect to Your Existing Infrastructure
End-to-end integration with social platforms, API, webhooks and enterprise CRM tools.
Secure, scalable enterprise usage with export formats and SSO. Contact our team for custom integration needs.
Want to See Commento
in Action?
Contact us for a product tour and a demo tailored to your needs.