These Terms of Service ("Terms") govern the rights and obligations relating to the use of the online software service named Commento ("Platform", "Service") operated by Bigbrains Yazılım Teknolojileri Ltd. Şti. ("Company", "we"). By accessing the Platform or using the Service, you declare that you have read, understood and agree to be bound by these Terms. If you do not accept the Terms, please do not use the Platform.

1. Definitions

Platform / Service: The cloud-based software service and associated web interfaces, APIs and mobile/client applications (if any) offered under the Commento brand, including the collection, moderation, analysis, notifications and related integrations of social media comments.

User: Any natural or legal person who registers on the Platform or establishes a contractual relationship with the Company; including their authorized users and personnel.

Account: The user identity, authorization levels and associated settings created by the User to access the Platform or allocated by the Company.

Content: Data uploaded by the User to the Platform, processed or processed through third-party social media platforms within the scope of the Service (comment texts, profile information, attachments and similar).

Subscription: The Service package offered with specific features and usage limits, defined as paid or trial period.

2. Scope of Service

Commento provides tools for managing, classifying, moderating, AI-powered analysis and distribution to team workflows of comments from Instagram, Facebook, YouTube and other channels announced within the scope of the Service, all through a single dashboard. The scope of the Service is subject to the selected plan, availability of integrations and API/usage policies of third-party platforms.

The Company may develop, modify, temporarily or permanently remove features for competitive, security or technical reasons. Significant changes will be communicated in advance where possible; in urgent security or legal requirements, the notice period may be shortened or communicated afterwards.

3. Account Creation and Responsibilities

It is your responsibility to ensure that the information you provide during registration is accurate, up-to-date and complete. If you are acting on behalf of a legal entity, you represent that you have the authority to use the Platform and to make binding commitments.

It is the User's obligation to maintain the confidentiality of login credentials and API keys, prevent unauthorized access and be responsible for all activities that occur under their Account. If you detect suspicious use, you must immediately notify us at info@commento.co.

The Company reserves the right to suspend, restrict access to or terminate the Account in cases of security breach, fraud suspicion, payment default or violation of these Terms.

4. Platform Usage Rules

The User shall use the Platform only in compliance with applicable legislation, third-party social media platform terms of use and these Terms. The following are prohibited: (i) misusing the Service, spreading malware or threatening security; (ii) unauthorized data collection, reverse engineering or attempting to obtain the source code of the Service (except as legally permitted); (iii) violating the rights of other users or third parties; (iv) producing or distributing content that promotes spam, harassment, hate speech or illegal activities; (v) misusing automation to exceed quotas or technical limits.

The User is obligated to complete the required OAuth/permission processes when connecting to third-party platforms. If permissions are revoked or if a third party cuts off access, related features may not function; in such cases, the Company's liability is within the limits stated in these Terms.

4.1. Third-Party API Services

Commento uses YouTube API Services, Meta (Facebook/Instagram) Graph API, and other third-party APIs to provide its features. By using the YouTube-related features of Commento, you acknowledge and agree that:

Similarly, for Meta platforms (Facebook and Instagram), you agree to be bound by the applicable Meta Platform Terms and Data Use Policy.

5. Intellectual Property Rights

All intellectual property rights including the Platform's software, design, trademarks, logo, documentation and interface elements belong to the Company or its licensors. The Terms grant you only a non-exclusive, non-transferable right of use for personal or internal business purposes during the contract period; reverse engineering, copying (except necessary backup copies), distribution or commercial sublicensing is prohibited.

The User warrants that the rights to the Content uploaded to the Platform or processed through the Service belong to them or to third parties they are legally authorized. In this context, you grant the Company a limited license necessary to provide, improve and fulfill legal obligations of the Service.

6. Payment and Subscription Terms

For paid plans, pricing, billing cycle, tax and payment method are subject to the order or current information on the Platform. If payments are not made on time, the Service may be suspended or terminated.

Trial periods and campaigns are announced separately; if a paid plan is not adopted upon expiration, access may be restricted. Refund and cancellation conditions are applied within the framework of the terms shown at the time of purchase and consumer legislation. To renew, cancel or downgrade the Subscription, follow the account settings on the Platform or the written agreement with the Company.

7. Service Level and Interruptions

The Company aims to ensure Service continuity with reasonable commercial effort. However, interruptions, delays or data synchronization issues may occur due to cloud infrastructure, maintenance, updates, third-party API interruptions or force majeure.

Planned maintenance will be announced in advance where possible. Intervention may be made without prior notice for critical security updates. Unless an SLA (service level agreement) is defined in a separate contract, these Terms represent a standard Service offering for general use.

8. Limitation of Liability

To the extent permitted by applicable mandatory legal rules, the Company shall not be held liable for indirect damages, loss of profit, data loss, business interruption or third-party claims arising from the use or inability to use the Service; total liability may be limited to the fees paid by the User to the Company in the twelve (12) months preceding the relevant event (zero for free usage).

This limitation applies to foreseeable damages arising from the contract and does not restrict statutory rights for consumers. Processing of personal data is separately regulated under KVKK and the Privacy Policy.

9. Termination and Cancellation

The User may terminate the subscription or account through account settings or by written notice to the Company. The Company may suspend or terminate the Service for violation of the Terms, legal requirements or security reasons.

After termination, subject to legal retention obligations, a reasonable period may be provided for deletion or export of your data; details depend on the Privacy Policy and technical processes. Accrued fees and billing period terms prior to termination are resolved according to the provisions at the time of purchase.

10. Governing Law and Jurisdiction

The interpretation and application of these Terms is subject to the laws of the Republic of Turkey. Ankara Courts and Enforcement Offices have jurisdiction over disputes that may arise between the parties; the mandatory provisions of Law No. 6502 for natural persons acting as consumers are reserved.

11. Changes

The Company may update these Terms depending on business model, legislation or Service requirements. The updated text takes effect when published on the Platform; information may be provided via email or dashboard notification for significant changes. Your continued use of the Service after a change means you accept the updated Terms.

12. Contact

For questions about these Terms or the Commento Service: Bigbrains Yazılım Teknolojileri Ltd. Şti., Çankaya/Ankara, Turkey — Email: info@commento.co